Return & Refund Policy

At XiongJiaoShou, we are committed to providing a satisfying and worry-free shopping experience. If, for any reason, you are not completely satisfied with your purchase, you may request a return, refund, or exchange under the following terms and conditions.

1. Return & Refund

You may return any unopened product with the original seal intact within 14 days from the date of delivery. No questions will be asked.

Conditions for Refund:

• The returned item must be in its original, unused, and resellable condition.
  
  

• The original invoice or receipt must be provided as proof of purchase.
  
  

• Courier charges for returning the product are to be borne by the customer.
  
  

• Once we receive and inspect the returned item, we will notify you of its condition.
  
  

• If approved, the refund will be processed within 5 working days via the same payment method used for the original purchase.
  
  

2. Product Exchange

Should you wish to exchange your purchase, the following conditions apply:

• Products are eligible for exchange once only.
  
  

• Items must be unopened, with the original seal intact, and in resellable condition.
  
  

• Exchange requests must be made within 14 days from the date of delivery.
  
  

• The original invoice or receipt must be provided.
  
  

• Courier charges for sending the item back are to be borne by the customer.
  
  

3. Important Notes

• This return and exchange policy applies to normal-priced items purchased from xiongjiaoshou.com.my only.
  
  

• We do not accept returns or exchanges for items that have been opened, used, or damaged due to improper handling.
  
  

• All returns must be shipped using a courier service of your choice, preferably with tracking, to avoid complications.
  
  

• Products purchased online are not exchangeable or returnable at our authorised dealers.
  
  

• We reserve the right to reject returns that do not meet the above conditions or show signs of damage or tampering.
  
  

If you have any questions regarding our return and refund policy, please contact our Customer Service team at: